Cookie Policy

This Cookie Policy explains how ChatExpert (chatexpert.in) uses cookies and similar storage technologies when you access our dashboard and website.

Domain: chatexpert.in • Last Updated: August 2026
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What are Cookies & Storage Technologies?

Cookies are small text files stored on your browser or device by web servers. They allow our platform to recognize your session, keep you securely authenticated, remember your UI preferences, and provide analytics on system performance.

In addition to standard HTTP cookies, we also utilize HTML5 Local Storage and Session Storage to store temporary tenant configuration and UI state without transferring sensitive tokens unencrypted.

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Categories of Cookies We Use

Essential Authentication & Security Cookies

Strictly Necessary

These cookies are mandatory for the application to function. They handle secure user logins (Supabase Auth JWT tokens), Cross-Site Request Forgery (CSRF) protection for Meta Embedded Signup sessions, and API rate-limiting validation.

Examples: sb-access-token, sb-refresh-token, __Host-csrf-state

Functional & Preference Cookies

Preferences

Used to remember your selected dashboard filters, dark/light theme preferences, active WhatsApp channel views, and audio playback settings for voice notes.

Examples: chatexpert_theme, chatexpert_view_mode

Performance & Diagnostic Analytics

Analytics

Collects aggregate, anonymized telemetry regarding page load times, API latency, error rates, and feature usage to help us optimize the platform speed and reliability.

Examples: _ga, _gid (Google Analytics / Plausible / Sentry)

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Third-Party Cookies & SDKs

When interacting with specific platform features, third-party service providers may set cookies:

  • Meta (Facebook SDK): Loaded only when executing WhatsApp Embedded Signup to connect your WABA.
  • Payment Gateways (Razorpay / Stripe): Set fraud-detection cookies during checkout to prevent card fraud and process secure transactions.
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How to Control Cookies

You can instruct your browser to refuse all cookies or notify you when a cookie is sent. You can also clear your cookies and browser cache at any time through your browser settings:

Google Chrome:Settings $\rightarrow$ Privacy & Security $\rightarrow$ Cookies
Mozilla Firefox:Options $\rightarrow$ Privacy & Security $\rightarrow$ Cookies
Apple Safari: Preferences $\rightarrow$ Privacy $\rightarrow$ Manage Website Data

Note: If you disable essential cookies, core functionalities such as dashboard login and WhatsApp channel synchronization may not operate correctly.

Questions About Cookies?

If you have any questions about how we use cookies, feel free to contact our privacy desk:

Email: legal@chatexpert.in

Website: chatexpert.in