User Data Deletion Instructions
In accordance with data protection regulations (DPDP Act 2023 & GDPR), here is how you can delete your data associated with ChatExpert (chatexpert.in).
Method 1: Remove Your WhatsApp Connection in ChatExpert
To disconnect your WhatsApp channel (Zernio provider) from ChatExpert and clear stored channel credentials:
- Log in to your ChatExpert dashboard at chatexpert.in/dashboard.
- Go to WhatsApp Settings in the sidebar.
- Use the Reset / Disconnect action to remove the WhatsApp connection and stored API credentials.
- The WhatsApp number itself remains registered with your messaging provider (Zernio); ChatExpert no longer holds any provider credentials for it.
Method 2: Delete Entire ChatExpert Account & Data
To permanently delete your ChatExpert account, conversation history, customer contact logs, and API access tokens:
- Log in to your ChatExpert dashboard at chatexpert.in/dashboard.
- Go to Settings $\rightarrow$ General Settings $\rightarrow$ Danger Zone.
- Click "Delete All Account Data" and confirm with your password.
- All stored conversation logs, vector embeddings, and encrypted WhatsApp channel (Zernio) API credentials will be permanently purged from our databases within 24 hours.
Method 3: Submit a Manual Deletion Request
You can also submit an automated or manual request to our Data Protection Officer. We will process your request and issue a formal Data Deletion Confirmation Code:
Send an email to: privacy@chatexpert.in or legal@chatexpert.in
Subject line: Data Deletion Request - [Your Business Name / WhatsApp Number]
Please send the request from the email address associated with your ChatExpert account. Deletion confirmation is issued within 48 business hours.